Public hygiene device subject to high-frequency use
Battery-powered, ungrounded
Market
Industrial Electronics
Lifecycle Stages
Revamp existing product
Key Challenges
Product was vulnerable to electrostatic discharge build-up, causing malfunction in arid environments
Failure occurred in highly public place with multiple units, generated significant unnecessary expenses and end-customer dissatisfaction
Customer faced the prospect of losing a high profile contract to a competitor
Enercon Solutions
Customer enlisted Enercon to troubleshoot and redesign the electronics and software, while working on system improvements
Enercon identified the problem and reproduced it in controlled laboratory environment, then:
Modified hardware
Wrote new firmware code (including an error-checking module)
Built prototype Printed Circuit Boards (PCBs)
Enercon tested improved product first in lab, and then provided samples and made site visits for field-testing with Customer
Enercon quickly and cost-effectively built components to retrofit hundreds of defective units, and provided Customer with the methodology to demonstrate that the problem had been fixed on-site
